How long until my shoe purchase is delivered to me?
Our shoes are made to order and shipped by DHL from Asia. You should receive them within 3 weeks.
How do I know what shoe size to select?
Our shoes are manufactured with EU sizing and not all sizes come in US half sizes. See the size chart included with each product listing. We recommend that if your half size is not in the chart, that you select the next half size up. Our larger size women's shoes in US size 11 and 12 are listed as a different product, but the shoes look just the same.
Can I return a purchase?
Our products are made to order (like at a restaurant) ,so make your selection carefully. If you need assistance making a selection, contact us and we can help. We accept returns for damaged or defective merchandise. Contact us immediately if our product is damaged or defective so we can assess the problem, and we can replace it. We cannot make exchanges for other reasons such as size fit or a different design. Contact us if you have a problem and we will see how we can help you.
Can I exchange what I have ordered for a different size?
Make your size selection carefully. We do not make exhanges for sizes because our products are custom manufactured for each order. However, please contact us for selection assistance and we will do our best to guide you before you make your purchase.